Customer Support Policy

At Go Maint Me, our support team is dedicated to helping you succeed with your implementation of Go Maint Me and with your needs. We recognize the importance of getting the most business value out of our service.

Included with your Go Maint Me subscription, at no additional cost, is the following:

  • Go Maint Me is a multi-tenant SaaS provider, meaning that you will always be using the latest version
  • Go Maint Me makes multiple enhancements each month — you have immediate access without any effort
  • This includes bug fixes to bring the service into substantial conformance with its then current user documentation
  • Expert-level customer support early on in the support process
  • Online web support systems
  • Submit tickets via email and receive expert-level interaction by no later than the next business day